[cisco-voip] Bulk ITL Eraser...

Tue Jan 19 15:59:42 EST 2016

LOL, thanks for that Anthony, glad you didn’t post my home address, probably still listed in an old DNS record somewhere ;)

We have offices in India too, that helps to cover our Asia customers, but we do our best no mater what the timezone ;)

BTW: We shall be at Cisco Live in Berlin and Las Vegas too, so if anyone wants to hear some interesting stories on helping Cisco TAC with ITL issues back when Security by Default first appeared come and say hello ;)

Also,
Just in-case this one has slipped past, we launched an innovative new product last year in partnership with Cisco called “MigrationFX”. It allows phones to be replaced/upgraded by just plugging the new phone into the same cable as the old phone. We call it “Zero Touch Migration” and you can see it in action here:

http://www.youtube.com/embed/AwRsswdmwPA?autoplay=1&vq=hd1080

Probably the best thing about MigrationFX is the price, thanks to the great folks at Cisco you can get MigrationFX completely free for production use when trading in 100 (or more) old Cisco Phones for the new 78xx & 88xx models. Details can be found here:

http://www.unifiedfx.com/get-migrationfx-for-free/

Kind Regards.

Stephen Welsh
CTO
UnifiedFX

On 19 Jan 2016, at 20:30, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

UnifiedFX is not based in the US, they are in Glasgow Scotland, or UTC-0

https://goo.gl/maps/TpGrDGN9e5S2

It looks like you're in Illinois, or UTC-6, so, at 3:30am UTC-6 would have been 9:30am UTC-0.

Not that they aren't a killer group of people, oh they are, they truly are, but it's wasn't exactly 3:30am their time either.

On Tue, Jan 19, 2016 at 12:52 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
I called TAC, we used their ITL tool, and, well, it is kinda terrible... slow, lots of underlying dependencies that stop working... UnifiedFX came thru and issues me the license mods on my purchase and cleared the ITLs in a few minutes... (it took a few passes, but it was completely painless)... We had three phones it couldn't fix, but a factory reset on 3 was MUCH better than on 1200.

UnifiedFX support got back to me at 0328AM (I was worried that they were a 9-5 shop... they aren't) and the ITL issues were gone by 0440... (the initial scan took longer than the fix)...

This was after working with TAC for 4 hours and only fixing like 20.

Jonathan

On Tue, Jan 19, 2016 at 11:45 AM, Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
If you regenerated certs to get into this state and don’t have an ITLRecovery cert present there is a process TAC can use to use your old cert to update the phones.
If you have an ITLRecovery cert already (and the phones have an ITL with it included) then just use that.

Either way I’d recommend this for your path forward.
1) Grab your towel
2) Don’t panic
3) Call TAC

-Ryan

On Jan 19, 2016, at 3:11 AM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:

I actually bought the $499 ITL eraser, but it won't connect to the cluster because it is over 3000 phones... and there doesn't appear to be a way to order a bigger one online...

Jonathan

On Mon, Jan 18, 2016 at 1:42 PM, Stephen Welsh <stephen.welsh at unifiedfx.com<mailto:stephen.welsh at unifiedfx.com>> wrote:
Thanks Brian,

Given it’s for a bank, I guess you may want to ensure it is CUCM Compatible?

PhoneView from UnifiedFX (http://www.unifiedfx.com<http://www.unifiedfx.com/>) is the only IVT Tested application that performs Bulk delete of ITL Files (as well as full endpoint management too).

Also,
PhoneView was the first application to delete ITL Files in bulk and bypass the phones web server by using CTI. As an example, of one our clients (a large domestic US bank) managed to delete 52,000 ITL Files in a single 4 hour change window.

Stephen Welsh
CTO

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On 18 Jan 2016, at 19:36, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:

Unified FX is the one I've heard the most success with- http://www.unifiedfx.com/itl-delete/

On Mon, Jan 18, 2016 at 2:16 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
Yeah, web access is a no no, the place is a bank... how much do the other companies charge for their software?

Jonathan

On Mon, Jan 18, 2016 at 9:56 AM, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:
It's very basic and only used in emergencies.  You must have already had web access enabled on the phones and the phones must already have had a proper authentication URL.  You need the IP addresses of all your IP phones.  It sends button presses one by one with one phone at a time so takes a very long time for large clusters.

The tools made by 3rd party companies for this task are much more efficient at this.

On Mon, Jan 18, 2016 at 9:08 AM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
I saw on a forum posting

https://supportforums.cisco.com/document/60716/migrating-ip-phones-between-clusters-cucm-8-and-itl-files

That TAC has a bulk ITL eraser... does anyone know anything about it?

Jonathan

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