[cisco-voip] Bulk ITL Eraser...

[Jonathan Charles]

I don't care if they were in a cave on Mars... they responded to me in an
emergency when I expected to have to wait... which was awesome...



Jonathan
Does Mars have caves?

On Tue, Jan 19, 2016 at 2:30 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> UnifiedFX is not based in the US, they are in Glasgow Scotland, or UTC-0
>
> https://goo.gl/maps/TpGrDGN9e5S2
>
> It looks like you're in Illinois, or UTC-6, so, at 3:30am UTC-6 would have
> been 9:30am UTC-0.
>
> Not that they aren't a killer group of people, oh they are, they truly
> are, but it's wasn't exactly 3:30am their time either.
>
>
>
> On Tue, Jan 19, 2016 at 12:52 PM, Jonathan Charles <jonvoip at gmail.com>
> wrote:
>
>> I called TAC, we used their ITL tool, and, well, it is kinda terrible...
>> slow, lots of underlying dependencies that stop working... UnifiedFX came
>> thru and issues me the license mods on my purchase and cleared the ITLs in
>> a few minutes... (it took a few passes, but it was completely painless)...
>> We had three phones it couldn't fix, but a factory reset on 3 was MUCH
>> better than on 1200.
>>
>> UnifiedFX support got back to me at 0328AM (I was worried that they were
>> a 9-5 shop... they aren't) and the ITL issues were gone by 0440... (the
>> initial scan took longer than the fix)...
>>
>>
>> This was after working with TAC for 4 hours and only fixing like 20.
>>
>>
>>
>> Jonathan
>>
>> On Tue, Jan 19, 2016 at 11:45 AM, Ryan Ratliff (rratliff) <
>> rratliff at cisco.com> wrote:
>>
>>> If you regenerated certs to get into this state and don’t have an
>>> ITLRecovery cert present there is a process TAC can use to use your old
>>> cert to update the phones.
>>> If you have an ITLRecovery cert already (and the phones have an ITL with
>>> it included) then just use that.
>>>
>>> Either way I’d recommend this for your path forward.
>>> 1) Grab your towel
>>> 2) Don’t panic
>>> 3) Call TAC
>>>
>>> -Ryan
>>>
>>> On Jan 19, 2016, at 3:11 AM, Jonathan Charles <jonvoip at gmail.com> wrote:
>>>
>>> I actually bought the $499 ITL eraser, but it won't connect to the
>>> cluster because it is over 3000 phones... and there doesn't appear to be a
>>> way to order a bigger one online...
>>>
>>>
>>>
>>> Jonathan
>>>
>>> On Mon, Jan 18, 2016 at 1:42 PM, Stephen Welsh <
>>> stephen.welsh at unifiedfx.com> wrote:
>>>
>>>> Thanks Brian,
>>>>
>>>> Given it’s for a bank, I guess you may want to ensure it is CUCM
>>>> Compatible?
>>>>
>>>> PhoneView from UnifiedFX (http://www.unifiedfx.com) is the only IVT
>>>> Tested application that performs Bulk delete of ITL Files (as well as full
>>>> endpoint management too).
>>>>
>>>> Also,
>>>> PhoneView was the first application to delete ITL Files in bulk and
>>>> bypass the phones web server by using CTI. As an example, of one our
>>>> clients (a large domestic US bank) managed to delete 52,000 ITL Files in a
>>>> single 4 hour change window.
>>>>
>>>> Stephen Welsh
>>>> CTO
>>>>
>>>> <image003.png>
>>>>
>>>> On 18 Jan 2016, at 19:36, Brian Meade <bmeade90 at vt.edu> wrote:
>>>>
>>>> Unified FX is the one I've heard the most success with-
>>>> http://www.unifiedfx.com/itl-delete/
>>>>
>>>> On Mon, Jan 18, 2016 at 2:16 PM, Jonathan Charles <jonvoip at gmail.com>
>>>> wrote:
>>>>
>>>>> Yeah, web access is a no no, the place is a bank... how much do the
>>>>> other companies charge for their software?
>>>>>
>>>>>
>>>>> Jonathan
>>>>>
>>>>> On Mon, Jan 18, 2016 at 9:56 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>>>>>
>>>>>> It's very basic and only used in emergencies.  You must have already
>>>>>> had web access enabled on the phones and the phones must already have had a
>>>>>> proper authentication URL.  You need the IP addresses of all your IP
>>>>>> phones.  It sends button presses one by one with one phone at a time so
>>>>>> takes a very long time for large clusters.
>>>>>>
>>>>>> The tools made by 3rd party companies for this task are much more
>>>>>> efficient at this.
>>>>>>
>>>>>> On Mon, Jan 18, 2016 at 9:08 AM, Jonathan Charles <jonvoip at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>>> I saw on a forum posting
>>>>>>>
>>>>>>>
>>>>>>> https://supportforums.cisco.com/document/60716/migrating-ip-phones-between-clusters-cucm-8-and-itl-files
>>>>>>>
>>>>>>> That TAC has a bulk ITL eraser... does anyone know anything about it?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Jonathan
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> cisco-voip mailing list
>>>>>>> cisco-voip at puck.nether.net
>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
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>>>>
>>>>
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>>>
>>
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>
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