[cisco-voip] Bulk ITL Eraser...

[Charles Goldsmith]

Yes it does, https://en.wikipedia.org/wiki/Caves_of_Mars_Project

quite a bit of research went into locating and planning around it.  :)

On Wed, Jan 20, 2016 at 1:13 AM, Jonathan Charles <jonvoip at gmail.com> wrote:

> I don't care if they were in a cave on Mars... they responded to me in an
> emergency when I expected to have to wait... which was awesome...
>
>
>
> Jonathan
> Does Mars have caves?
>
> On Tue, Jan 19, 2016 at 2:30 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> UnifiedFX is not based in the US, they are in Glasgow Scotland, or UTC-0
>>
>> https://goo.gl/maps/TpGrDGN9e5S2
>>
>> It looks like you're in Illinois, or UTC-6, so, at 3:30am UTC-6 would
>> have been 9:30am UTC-0.
>>
>> Not that they aren't a killer group of people, oh they are, they truly
>> are, but it's wasn't exactly 3:30am their time either.
>>
>>
>>
>> On Tue, Jan 19, 2016 at 12:52 PM, Jonathan Charles <jonvoip at gmail.com>
>> wrote:
>>
>>> I called TAC, we used their ITL tool, and, well, it is kinda terrible...
>>> slow, lots of underlying dependencies that stop working... UnifiedFX came
>>> thru and issues me the license mods on my purchase and cleared the ITLs in
>>> a few minutes... (it took a few passes, but it was completely painless)...
>>> We had three phones it couldn't fix, but a factory reset on 3 was MUCH
>>> better than on 1200.
>>>
>>> UnifiedFX support got back to me at 0328AM (I was worried that they were
>>> a 9-5 shop... they aren't) and the ITL issues were gone by 0440... (the
>>> initial scan took longer than the fix)...
>>>
>>>
>>> This was after working with TAC for 4 hours and only fixing like 20.
>>>
>>>
>>>
>>> Jonathan
>>>
>>> On Tue, Jan 19, 2016 at 11:45 AM, Ryan Ratliff (rratliff) <
>>> rratliff at cisco.com> wrote:
>>>
>>>> If you regenerated certs to get into this state and don’t have an
>>>> ITLRecovery cert present there is a process TAC can use to use your old
>>>> cert to update the phones.
>>>> If you have an ITLRecovery cert already (and the phones have an ITL
>>>> with it included) then just use that.
>>>>
>>>> Either way I’d recommend this for your path forward.
>>>> 1) Grab your towel
>>>> 2) Don’t panic
>>>> 3) Call TAC
>>>>
>>>> -Ryan
>>>>
>>>> On Jan 19, 2016, at 3:11 AM, Jonathan Charles <jonvoip at gmail.com>
>>>> wrote:
>>>>
>>>> I actually bought the $499 ITL eraser, but it won't connect to the
>>>> cluster because it is over 3000 phones... and there doesn't appear to be a
>>>> way to order a bigger one online...
>>>>
>>>>
>>>>
>>>> Jonathan
>>>>
>>>> On Mon, Jan 18, 2016 at 1:42 PM, Stephen Welsh <
>>>> stephen.welsh at unifiedfx.com> wrote:
>>>>
>>>>> Thanks Brian,
>>>>>
>>>>> Given it’s for a bank, I guess you may want to ensure it is CUCM
>>>>> Compatible?
>>>>>
>>>>> PhoneView from UnifiedFX (http://www.unifiedfx.com) is the only IVT
>>>>> Tested application that performs Bulk delete of ITL Files (as well as full
>>>>> endpoint management too).
>>>>>
>>>>> Also,
>>>>> PhoneView was the first application to delete ITL Files in bulk and
>>>>> bypass the phones web server by using CTI. As an example, of one our
>>>>> clients (a large domestic US bank) managed to delete 52,000 ITL Files in a
>>>>> single 4 hour change window.
>>>>>
>>>>> Stephen Welsh
>>>>> CTO
>>>>>
>>>>> <image003.png>
>>>>>
>>>>> On 18 Jan 2016, at 19:36, Brian Meade <bmeade90 at vt.edu> wrote:
>>>>>
>>>>> Unified FX is the one I've heard the most success with-
>>>>> http://www.unifiedfx.com/itl-delete/
>>>>>
>>>>> On Mon, Jan 18, 2016 at 2:16 PM, Jonathan Charles <jonvoip at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> Yeah, web access is a no no, the place is a bank... how much do the
>>>>>> other companies charge for their software?
>>>>>>
>>>>>>
>>>>>> Jonathan
>>>>>>
>>>>>> On Mon, Jan 18, 2016 at 9:56 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>>>>>>
>>>>>>> It's very basic and only used in emergencies.  You must have already
>>>>>>> had web access enabled on the phones and the phones must already have had a
>>>>>>> proper authentication URL.  You need the IP addresses of all your IP
>>>>>>> phones.  It sends button presses one by one with one phone at a time so
>>>>>>> takes a very long time for large clusters.
>>>>>>>
>>>>>>> The tools made by 3rd party companies for this task are much more
>>>>>>> efficient at this.
>>>>>>>
>>>>>>> On Mon, Jan 18, 2016 at 9:08 AM, Jonathan Charles <jonvoip at gmail.com
>>>>>>> > wrote:
>>>>>>>
>>>>>>>> I saw on a forum posting
>>>>>>>>
>>>>>>>>
>>>>>>>> https://supportforums.cisco.com/document/60716/migrating-ip-phones-between-clusters-cucm-8-and-itl-files
>>>>>>>>
>>>>>>>> That TAC has a bulk ITL eraser... does anyone know anything about
>>>>>>>> it?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Jonathan
>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
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>>>>>
>>>>>
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>>
>
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