[cisco-voip] UCCx Ring time?

Matthew Loraditch MLoraditch at heliontechnologies.com
Wed Jul 13 17:54:24 EDT 2016


Hmm, presuming it doesn’t happen for regular calls, that’s one where I’d restart CCX Engine and CTI Services. I can’t think of any other way to individualize that setting.

From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Wednesday, July 13, 2016 2:41 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCx Ring time?

Already checked that.

Scott


On Wed, Jul 13, 2016 at 2:09 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Well her line in CUCM could have a specific RNA timer programmed, couldn’t it?

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Scott Voll
Sent: Wednesday, July 13, 2016 1:54 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCx Ring time?

can a single agent have a ring time different than other agents?  I have one complaining that she only gets two rings while others have 4. UCCx 10

TIA

Scott


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