[cisco-voip] UCCx Ring time?

[Abhiram Kramadhati (akramadh)]

The amount of time an agent phone rings before RNA is determined by the timeout value on the 'Select Resource' step and that is per script. Are all the agents selected via the same script? Or maybe this agent has auto-answer settings that might be affecting this?

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Date: Thursday, 14 July 2016 at 7:54 AM
To: Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCx Ring time?

Hmm, presuming it doesn't happen for regular calls, that's one where I'd restart CCX Engine and CTI Services. I can't think of any other way to individualize that setting.

From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Wednesday, July 13, 2016 2:41 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCx Ring time?

Already checked that.

Scott


On Wed, Jul 13, 2016 at 2:09 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Well her line in CUCM could have a specific RNA timer programmed, couldn't it?

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Scott Voll
Sent: Wednesday, July 13, 2016 1:54 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCx Ring time?

can a single agent have a ring time different than other agents?  I have one complaining that she only gets two rings while others have 4. UCCx 10

TIA

Scott


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