[cisco-voip] UCCx Ring time?

[Bill Talley]

The default connection timer on the select resource step is 10 seconds. Is there a possibility that this agent is a member of a different CSQ than the other agents so a different select resource step is being used?  For example if this user is a member of an escalation CSQ,the script would use a separate select resource step than the initial agent connection would have used.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

> On Jul 13, 2016, at 3:54 PM, Scott Voll <svoll.voip at gmail.com> wrote:
> 
> can a single agent have a ring time different than other agents?  I have one complaining that she only gets two rings while others have 4. UCCx 10
> 
> TIA
> 
> Scott
> 
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