[cisco-voip] UCCX 11.0.1 bug watch

[Abhiram Kramadhati (akramadh)]

Hi Ryan,

For CSCux33949: this is always encountered with enhanced license, but if you have premium then the trigger for this is not very common. The original design for LD was such that the SubsystemRouteAndQueue is responsible for sending heartbeats to the JMS topics (where the LD streams are published). However, with Enhanced license this subsystem is disabled; and hence this issue is triggered every time.

The change in design is that the heartbeat responsibility is now moved to the RmCm subsystem which is present in all license packages. This fix is now available in 11.0(1).ES5, so the recommendation would be to install that so that the latest bug fixes and the design changes are covered. If you have any other defects that are affecting your deployment, feel free to unicast and I can take a look. Thanks.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Date: Thursday, 23 June 2016 at 11:44 AM
To: cisco voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] UCCX 11.0.1 bug watch


Hello CC brothers and sisters,

A bit back I emailed in regarding CSCup71611<https://bst.cloudapps.cisco.com/bugsearch/bug/CSCup71611> which is a bug that in some instances, prevents creating an initial Call Control group after a new install / upgrade. It has been proven that this bug is not a 100% hit every time but does exist in the 11.0.1 code base (I hit it in 11.0.1), although previously thought to have been corrected in the 10.6.x base.

Yesterday, I also hit CSCux33949<https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux33949> in the 11.0.1 code base which impacts the Socket.IO service and creates intermittent session timeouts in the LiveData service. I believe, if I'm not mistaken, our own Anthony Holloway has mentioned this bug before. The TAC agent I worked with stated that CSCux33949<https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux33949> is a 100% hit every install (but I am not completely sure that is correct).

In both cases, the latter being the more involved of the two, it took rooting the box and either messing with PKIDs or uploading jar files to fix code (I also fully realize that I signed my own death warrant by deploying 11.0.1 over the much more mature and stable 10.6(1)SU2).

Just thought I would bump this back to the top, in case anyone is considering a UCCX11.0.1 deployment anytime soon.

Thanks,

Ryan

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