[cisco-voip] UCCX Workforce Optimization

[Erick Wellnitz]

I did one of these a few months back.  Make sure SQL Express is supported
and you set the SQL up exactly as the documents state otherwise you'll have
problems.

One quirk I noticed aside from SQL is that your "service account" for AD
connectivity cannot be in the root of your AD domain structure.  It must
reside in one if the pre-configured containers or a different OU.
On Jun 15, 2016 8:01 AM, "Andy" <andy.carse at gmail.com> wrote:

Does anyone have a step by step install guide for Unified Workforce
Optimisation Quality Management or a url?
I am trying to setup in my lab a small UCCX setup which is ok, but the
whole Workforce Optimization piece is giving me a headache.
Having to setup Micro$oft servers is something which I’ve always steered
clear of, but it would seem that the “devil has risen again”.

I’m “only” interested in getting the call recording version 10.5 working if
that is any help.

The cisco doc’s I have seen miss out the SQL server setup ;)

Andy
andy.carse at gmail.com



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