[cisco-voip] UCCX Workforce Optimization

[Erick Wellnitz]

I did one of these a few months back.  Make sure SQL Express is supported
and you set the SQL up exactly as the documents state otherwise you'll have
problems.

One quirk I noticed aside from SQL is that your "service account" for AD
connectivity cannot be in the root of your AD domain structure.  It must
reside in one if the pre-configured containers or a different OU.
On Jun 15, 2016 8:01 AM, "Andy" <andy.carse at gmail.com> wrote:

> Does anyone have a step by step install guide for Unified Workforce
> Optimisation Quality Management or a url?
> I am trying to setup in my lab a small UCCX setup which is ok, but the
> whole Workforce Optimization piece is giving me a headache.
> Having to setup Micro$oft servers is something which I’ve always steered
> clear of, but it would seem that the “devil has risen again”.
>
> I’m “only” interested in getting the call recording version 10.5 working
> if that is any help.
>
> The cisco doc’s I have seen miss out the SQL server setup ;)
>
> Andy
> andy.carse at gmail.com
>
>
>
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