[cisco-voip] UCCX Workforce Optimization

[Clifford McGlamry]

Did you resolve this?  I believe you need to put the SQL server installation into mixed mode and possibly adjust the bindings to enable TCP/IP connections.  By default, I think it just allows named pipes.  It’s been a while since I worked with this, but I’d try looking at those things first.  If you’re getting a connection refused, that’s always where I would start.


[cid:7B753D54-D81D-480C-A472-B65436D36C6C]
Cliff McGlamry, CCIE Collaboration #24757
Master Consultant
(678) 934-0348   direct
(404) 969-9806   mobile
(678) 934-0448   fax
cmcglamry at forsythe.com<Mailto:cmcglamry at forsythe.com>



Forsythe Technology, Inc.
400 Interstate North Parkway
Suite 860
Atlanta, GA 30339
http://www.forsythe.com









[cid:image002.gif at 01CF4639.53D2D540]



From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Monday, June 20, 2016 3:55 PM
To: Andy
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Workforce Optimization

Sorry, I don't know.  I've only installed this product like maybe twice in the last 10 years, with the most recent being like 5 years ago.  It just doesn't come up that often for me to maintain a skillset in it.

On Mon, Jun 20, 2016 at 2:37 PM, Andy <andy.carse at gmail.com<mailto:andy.carse at gmail.com>> wrote:
Anthony,
Thanks for the information and the explanation of the different pieces in WFO.
I have stepped through the documentation.
I have installed Server 2012 R2 with all the updates.
I have installed SQL Server Express 2012.
Created a user in SQL and set the permissions to dbcreator as the document requires.
I have loaded the .iso image for Cisco_Quality_Management_10.5.1 in Virtual DVD.
Run setup_MonRec_1051.
When I get to the Database information and fill in the details for either the ip address or hostname, it comes back with Connection refused: connect.

I can’t work out what’s going on…..

Is there a base server config that needs to be installed first.


Andy
andy.carse at gmail.com<mailto:andy.carse at gmail.com>



On 15 Jun 2016, at 19:00, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

Maybe you didn't see the installation guides on the WFO support page?  I'll link the hierarchy for your convenience. You're going to want all of these documents at your disposal as you build this out.

For yours and anyone else's benefit, WFO = Work Force Optimization and is an umbrella term for two products: Work Force Management (Resource Forecasting) and Quality Manager (Call Recording).  A lot of people get that confused, especially WFO vs WFM.

WFO Support Page
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html

WFO Installation Guides
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html

QM 10.5 Installation Guide
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf


On Wed, Jun 15, 2016 at 9:00 AM, Andy <andy.carse at gmail.com<mailto:andy.carse at gmail.com>> wrote:
Does anyone have a step by step install guide for Unified Workforce Optimisation Quality Management or a url?
I am trying to setup in my lab a small UCCX setup which is ok, but the whole Workforce Optimization piece is giving me a headache.
Having to setup Micro$oft servers is something which I’ve always steered clear of, but it would seem that the “devil has risen again”.

I’m “only” interested in getting the call recording version 10.5 working if that is any help.

The cisco doc’s I have seen miss out the SQL server setup ;)

Andy
andy.carse at gmail.com<mailto:andy.carse at gmail.com>



_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip



NOTICE OF CONFIDENTIALITY:  
The information contained in this email transmission is confidential information which may contain information that is legally privileged and prohibited from disclosure under applicable law or by contractual agreement.  The information is intended solely for the use of the individual or entity named above.  
If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this email transmission is strictly prohibited.  
If you have received this email transmission in error, please notify us immediately by telephone to arrange for the return of the original transmission to us.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160627/272b920d/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 9698 bytes
Desc: image001.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160627/272b920d/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.gif
Type: image/gif
Size: 2970 bytes
Desc: image002.gif
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160627/272b920d/attachment.gif>