[cisco-voip] UCCX Workforce Optimization

[Anthony Holloway]

Sorry, I don't know.  I've only installed this product like maybe twice in
the last 10 years, with the most recent being like 5 years ago.  It just
doesn't come up that often for me to maintain a skillset in it.

On Mon, Jun 20, 2016 at 2:37 PM, Andy <andy.carse at gmail.com> wrote:

> Anthony,
> Thanks for the information and the explanation of the different pieces in
> WFO.
> I have stepped through the documentation.
> I have installed Server 2012 R2 with all the updates.
> I have installed SQL Server Express 2012.
> Created a user in SQL and set the permissions to dbcreator as the document
> requires.
> I have loaded the .iso image for Cisco_Quality_Management_10.5.1 in
> Virtual DVD.
> Run setup_MonRec_1051.
> When I get to the Database information and fill in the details for either
> the ip address or hostname, it comes back with Connection refused: connect.
>
> I can’t work out what’s going on…..
>
> Is there a base server config that needs to be installed first.
>
>
> Andy
> andy.carse at gmail.com
>
>
>
> On 15 Jun 2016, at 19:00, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> Maybe you didn't see the installation guides on the WFO support page?
> I'll link the hierarchy for your convenience. You're going to want all of
> these documents at your disposal as you build this out.
>
> For yours and anyone else's benefit, WFO = Work Force Optimization and is
> an umbrella term for two products: Work Force Management (Resource
> Forecasting) and Quality Manager (Call Recording).  A lot of people get
> that confused, especially WFO vs WFM.
>
> WFO Support Page
>
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html
>
>
> WFO Installation Guides
>
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html
>
>
> QM 10.5 Installation Guide
>
>
> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf
>
>
>
> On Wed, Jun 15, 2016 at 9:00 AM, Andy <andy.carse at gmail.com> wrote:
>
>> Does anyone have a step by step install guide for Unified Workforce
>> Optimisation Quality Management or a url?
>> I am trying to setup in my lab a small UCCX setup which is ok, but the
>> whole Workforce Optimization piece is giving me a headache.
>> Having to setup Micro$oft servers is something which I’ve always steered
>> clear of, but it would seem that the “devil has risen again”.
>>
>> I’m “only” interested in getting the call recording version 10.5 working
>> if that is any help.
>>
>> The cisco doc’s I have seen miss out the SQL server setup ;)
>>
>> Andy
>> andy.carse at gmail.com
>>
>>
>>
>> _______________________________________________
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>>
>
>
>
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