[cisco-voip] UCCX Workforce Optimization

[Andy]

Anthony, 
Thanks for the information and the explanation of the different pieces in WFO.
I have stepped through the documentation.
I have installed Server 2012 R2 with all the updates.
I have installed SQL Server Express 2012.
Created a user in SQL and set the permissions to dbcreator as the document requires.
I have loaded the .iso image for Cisco_Quality_Management_10.5.1 in Virtual DVD.
Run setup_MonRec_1051.
When I get to the Database information and fill in the details for either the ip address or hostname, it comes back with Connection refused: connect.

I can’t work out what’s going on…..

Is there a base server config that needs to be installed first.


Andy
andy.carse at gmail.com



> On 15 Jun 2016, at 19:00, Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:
> 
> Maybe you didn't see the installation guides on the WFO support page?  I'll link the hierarchy for your convenience. You're going to want all of these documents at your disposal as you build this out.
> 
> For yours and anyone else's benefit, WFO = Work Force Optimization and is an umbrella term for two products: Work Force Management (Resource Forecasting) and Quality Manager (Call Recording).  A lot of people get that confused, especially WFO vs WFM.
> 
> WFO Support Page
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html <http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html>
> 
> WFO Installation Guides
> http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html <http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html>
> 
> QM 10.5 Installation Guide
> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf <http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf>
> 
> 
> On Wed, Jun 15, 2016 at 9:00 AM, Andy <andy.carse at gmail.com <mailto:andy.carse at gmail.com>> wrote:
> Does anyone have a step by step install guide for Unified Workforce Optimisation Quality Management or a url?
> I am trying to setup in my lab a small UCCX setup which is ok, but the whole Workforce Optimization piece is giving me a headache.
> Having to setup Micro$oft servers is something which I’ve always steered clear of, but it would seem that the “devil has risen again”.
> 
> I’m “only” interested in getting the call recording version 10.5 working if that is any help.
> 
> The cisco doc’s I have seen miss out the SQL server setup ;)
> 
> Andy
> andy.carse at gmail.com <mailto:andy.carse at gmail.com>
> 
> 
> 
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