[cisco-voip] UCCX Workforce Optimization

[Anthony Holloway]

Maybe you didn't see the installation guides on the WFO support page?  I'll
link the hierarchy for your convenience. You're going to want all of these
documents at your disposal as you build this out.

For yours and anyone else's benefit, WFO = Work Force Optimization and is
an umbrella term for two products: Work Force Management (Resource
Forecasting) and Quality Manager (Call Recording).  A lot of people get
that confused, especially WFO vs WFM.

WFO Support Page
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html


WFO Installation Guides
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html


QM 10.5 Installation Guide

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf



On Wed, Jun 15, 2016 at 9:00 AM, Andy <andy.carse at gmail.com> wrote:

> Does anyone have a step by step install guide for Unified Workforce
> Optimisation Quality Management or a url?
> I am trying to setup in my lab a small UCCX setup which is ok, but the
> whole Workforce Optimization piece is giving me a headache.
> Having to setup Micro$oft servers is something which I’ve always steered
> clear of, but it would seem that the “devil has risen again”.
>
> I’m “only” interested in getting the call recording version 10.5 working
> if that is any help.
>
> The cisco doc’s I have seen miss out the SQL server setup ;)
>
> Andy
> andy.carse at gmail.com
>
>
>
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