[cisco-voip] DTMF digits not hitting Voice Gateway

[Ryan Huff]

Do these phones have access to MTP resources and if so, software resources or hardware resources?

Also, I assume this is G.711, correct?

Thanks,

Ryan

On Mar 2, 2016, at 4:40 PM, Aaron Banks <amichaelbanks at hotmail.com<mailto:amichaelbanks at hotmail.com>> wrote:



This problem has been resolved but I thought I'd put it out to the group for feedback, suggestions or general discussion.

One the odd occasion, this customer (who has 8861,8841,7821 SIP phones) calls a business with an IVR and the DTMF digits don't work.  It's odd (and infrequent).  The caller waits after pressing a digit and eventually the call drops.

My solution is to reset the SIP trunk between CUCM (v10.5.2) and CUBE.  In all instances, the issue is resolved.  On the other side of the CUBE is service provider SIP trunks.

My question to the group is do any of you have the same issue with SIP phones?  If so, what do you do?

Aaron
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