[cisco-voip] IM&P - services reported in unknown state after SAN cert install

[Erick Wellnitz]

The root CA cert wasn't uploaded.  The bundle the CA provided didn't
contain the root for whatever reason.  Once the root was in place and after
a tomcat restart everything started working properly.

So, the whole thing was caused by not paying close enough attention to what
got added to romcat-trust after the cert bundle upload.
On Mar 16, 2016 4:35 PM, "Anthony Holloway" <avholloway+cisco-voip at gmail.com>
wrote:

> What do you mean?  Was it simply not uploaded to the Tomcat Trust?  Or was
> the cert bad?
>
> On Mon, Mar 14, 2016 at 3:31 PM, Erick Wellnitz <ewellnitzvoip at gmail.com>
> wrote:
>
>> It was the root ca cert causing this.
>>
>> Thanks everyone for the input
>>
>> On Mon, Mar 14, 2016 at 1:44 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>>
>>> Correct; tomcat-trust is the trust store where the trusted CA chain goes
>>> and then the server certificate goes in the tomcat category.
>>>
>>> Afterwards; you should only need a restart of tomcat services. However,
>>> if the nodes are having issues trusting one another within the cluster
>>> (assuming that your issue is a cert trust issue); left that way long enough
>>> will likely start to cause replication issues within the cluster.
>>>
>>> After you resolve the issue, I would verify db replication is healthy.
>>>
>>> Sent from my iPhone
>>>
>>> On Mar 14, 2016, at 3:38 PM, Erick Wellnitz <ewellnitzvoip at gmail.com>
>>> wrote:
>>>
>>> I did that as well but I'm not 100% sure if the entire Root CA chain got
>>> installed.  I'll check that.
>>>
>>> What made me try inserting the multi-server SAN into the tomcat-trust is
>>> that the IM&P entries for tomcat-trust have vanished.  Maybe I'm
>>> mis-remembering seeing them there in the first place.
>>>
>>> On Mon, Mar 14, 2016 at 12:54 PM, Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>>> Just to clarify, your Multi-Server SAN cert should be installed to
>>>> Tomcat and not Tomcat Trust.  The signing CA cert should go in Tomcat
>>>> Trust.  Is that what you meant to say you did?
>>>>
>>>> On Mon, Mar 14, 2016 at 1:47 PM, Erick Wellnitz <
>>>> ewellnitzvoip at gmail.com> wrote:
>>>>
>>>>> I have a strange issue with CUCM 11.0.1 and IM&P 11.0.1
>>>>>
>>>>> We installed the multi-server SAN cert for tomcat and now the IM&P
>>>>> data monitor service is in an unknown state according to the system
>>>>> troubleshooter.
>>>>>
>>>>> The SAN cert is installed to tomcat-trust so it shouldn't be a cert
>>>>> issue.  Done service restarts, reboots and nothing seems to resolve this.
>>>>>
>>>>> Anyone seen something like this before?
>>>>>
>>>>> Thanks in advance!
>>>>>
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>>>>>
>>>>>
>>>>
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>>
>
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