[cisco-voip] [cisco-VoIP] UCCE agents on wireless IP Communicator?

[Thomas LeMay]

Hi, Ryan,

 

Thank you for the information.

 

Tom

 

From: Ryan Huff [mailto:ryanhuff at outlook.com] 
Sent: Wednesday, May 11, 2016 11:15 PM
To: Thomas LeMay; 'Ryan Burtch'; 'Nick Barnett'
Cc: 'Cisco VoIP Group'
Subject: Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP
Communicator?

 

Many moons ago in a land called Ohio, I rescued a small agent base from
doing this ...

 

Aside from the obvious QOS and reliable connection issues; in that client's
case the agents would also occasionally want to use the speakerphone
function without a headset (PC Speaker / Mic) and without an HD/noise
canceling mic this will usually inject audio artifacts from the speaker into
the audio stream. The net effect is duplicated/mis understood DTMF (when
using rtp-nte).

 

If this is unavoidable though, and your client is going to travel this path
despite all your warnings otherwise; I would recommend the agent's PC on a
separate SSID / Interface from the Corporate SSID / Interface and put all
the agent's PC traffic in the EF queue (or at least trust/mark the CIPC
traffic) and make sure there is adequate radio coverage by each agent. 

 

If the client is looking at this as a telecommute option for employees, the
issues are further exacerbated by the nature of having heterogeneous
wireless connectivity (unless the business standardizes and issues wireless
devices to employees).

 

Thanks,

 

= Ryan =

 

  _____  

From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Thomas
LeMay <thomaslemay at comcast.net>
Sent: Wednesday, May 11, 2016 10:42 PM
To: 'Ryan Burtch'; 'Nick Barnett'
Cc: 'Cisco VoIP Group'
Subject: Re: [cisco-voip] [cisco-VoIP] UCCE agents on wireless IP
Communicator? 

 

How about Jabber? Is Jabber stable enough even though it does not support
multiple lines? My thought would be no based on the same reason for CIPC.

 

Tom

 

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Ryan Burtch
Sent: Wednesday, May 11, 2016 2:58 PM
To: Nick Barnett
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCE agents on wireless IP Communicator?

 

This is a terrible idea. CIPC not stable enough on wireless. Introduce VPN
and this is a disaster waiting to happen.




 

 

 

Sincerely,

 

Ryan Burtch

 

On Tue, May 10, 2016 at 1:25 PM, Nick Barnett <nicksbarnett at gmail.com>
wrote:

Does anyone have any experiences running CIPC on wireless for UCCE agents?
It sounds like a...um, bad idea to me.  One of my customers is moving to
this "design."

 

A cursory look at the 10.0 SRND didn't show any hits for "wired" or
"wireless".

 

thanks,

Nick


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