[cisco-voip] Jabber for Win / Alerting name

[Gary Parker]

> On 27 May 2016, at 13:45, Ed Leatherman <ealeatherman at gmail.com> wrote:
> 
> I had a report from a user this morning that they called someone using jabber for win and the wrong name came up as the alerting name. The DN has the correct alerting name for the person, so I am guessing jabber is doing a lookup somewhere.
> 
> I found the following doc about calling party name:
> http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/116433-probsol-jabber-00.html
> 
> Anyone know if Jabber does the same shenanigans for alerting name? LDAP seems to be correct so if this applies I'm guessing it's something wrong from outlook stuck in jabber's name cache. It's a VP level so I don't have immediate access to just go wipe it out and try it.
> 
> I can't reproduce the issue calling the same number myself, so it appears to be local to him.

Jabber completely ignores the calling party name and, instead, does a kind of reverse-lookup of the DN against either ipPhone or telephoneNumber (I can’t remember which) in the AD (or your directory of choice) and give you the displayName data returned.

This gives you problems in two scenarios:

- your AD is out of sync with your corporate directory
- you have more than one person in your AD with the same DN and Jabber displays the first hit it receives

---
/-Gary Parker----------------------------------f--\
|     Unified Communications Service Manager      |
n      Loughborough University, IT Services       |
|     tel:+441509635635 im:ccgjp at lboro.ac.uk      o
|     http://delphium.lboro.ac.uk/pubkey.txt      |
\r----------------------------------------------d-/

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