[cisco-voip] Network Hold Audio Source - UCCX

[Brian Meade]

So it works for 126 of your voice gateways, but not 2 of them?

Might want to check the MRGL on those to make sure it's not using a
different MoH server.  Also make sure the ringback file is uploaded on
every node.

On Wed, Nov 2, 2016 at 3:03 PM, Jose Colon II <jcolon424 at gmail.com> wrote:

> I have been getting reports of a few locations that are not getting the
> "ringback.wav" music that I play when the system sends a call to a agent in
> UCCX.
>
> The music on hold audio plays fine but when a call is ringing to an agent
> the customer just hears silence. This is only happening at 2 out of 128 on
> a H.323 gateway. My routing all looks good. I have rebooted the routers at
> the 2 impacted locations and reset the gateways and still silence while
> ringing the agent.
>
> The ring back is set in the Call control group under the "Network Hold
> Audio Source" setting in UCCX. Pings, traceroutes and network in general
> all looks great. I cant figure this out.
>
> Has anyone else come across this issue?
>
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