[cisco-voip] Does CCX enforce licensing?

[Tanner Ezell]

Funny enough, Agent seat licenses were not enforced by the UCCX Engine
until I believe version 9 or 10. Previously, CAD itself enforced the
license. If you had a custom agent desktop you were able to exceed your
licenses but they fixed that when they introduced Finesse

On Tue, Nov 29, 2016 at 7:45 AM, Ben Amick <bamick at humanarc.com> wrote:

> What about on v9 with only the core CCX and Historical Reports? We don’t
> have CUIC, though we’re looking to get it when we upgrade
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
> Phone:  216-426-3535 x1104
>
> 1457 East 40th Street  |  Cleveland, OH 44103
>
> bamick at HumanArc.com <sbjelanovic at humanarc.com>  |  www.humanarc.com
> <http://www.humanarc.com%20>
>
> [image: cid:image001.gif at 01CEF0F8.9227CA80]
>
>
>
> *From:* Ed Leatherman [mailto:ealeatherman at gmail.com]
> *Sent:* Tuesday, November 29, 2016 9:41 AM
> *To:* Ben Amick <bamick at HumanArc.com>
> *Cc:* James Buchanan <james.buchanan2 at gmail.com>;
> cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Does CCX enforce licensing?
>
>
>
> There is a license utilization hourly report in CUIC if you are running a
> reasonable recent version of UCCX, which shows maximum seats used per time
> period. Its under the stock reports Inbound -> System
>
>
>
> On Tue, Nov 29, 2016 at 9:29 AM, Ben Amick <bamick at humanarc.com> wrote:
>
> So realistically, I’m way overlicensed in my environment then? Right now
> we have a 1:1 relationship between agents and licenses for both QM and CCX,
> with agents working across 2 shifts.
>
> Is there any report I can run to see how many concurrent users I have at
> peak hours?
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* James Buchanan [mailto:james.buchanan2 at gmail.com]
> *Sent:* Tuesday, November 29, 2016 9:27 AM
> *To:* Ben Amick <bamick at HumanArc.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Does CCX enforce licensing?
>
>
>
> Hello,
>
> UCCX enforces agent licenses by concurrently logged in agents. So, if you
> have ten licenses and ten agents or supervisors are logged in, the eleventh
> login will be rejected.
>
> Thanks,
>
> James
>
>
>
> On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick <bamick at humanarc.com> wrote:
>
> I was curious about this, I know QM enforces licensing by not letting you
> toggle in users for licensing, and I know CUCM and Unity enforce licensing
> though PLM, but does UCCX enforce licensing? We’re coming up quick on our
> license cap right now and I’m debating if I should be scrambling to get
> licensing or just persist in current state while we’re evaluating upgrade
> costs.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
>
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> --
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> Ed Leatherman
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