[cisco-voip] Does CCX enforce licensing?

[Ben Amick]

Thanks Ed. I’m not savvy with custom reports, but the CLI command mentioned in that thread should do me an equitable amount of good, and if I get the spare time, maybe throw reporting a bone. I’d rather not put the effort in if we’ll lose that effort going to v11 later on though.

Ben Amick
Telecom Analyst

From: Ed Leatherman [mailto:ealeatherman at gmail.com]
Sent: Tuesday, November 29, 2016 9:51 AM
To: Ben Amick <bamick at HumanArc.com>
Cc: James Buchanan <james.buchanan2 at gmail.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Does CCX enforce licensing?

If you are savvy with doing custom reports, it looks like there might be a stored procedure on UCCX 9 that you might be able to access - reference: https://supportforums.cisco.com/discussion/12309471/uccx-licenseunit-consumption

Otherwise i think you would need to monitor the real time report during your busy period and estimate.

On Tue, Nov 29, 2016 at 9:45 AM, Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>> wrote:
What about on v9 with only the core CCX and Historical Reports? We don’t have CUIC, though we’re looking to get it when we upgrade

Ben Amick
Telecom Analyst
Phone:  216-426-3535 x1104<tel:216-426-3535%20x1104>
1457 East 40th Street  |  Cleveland, OH 44103
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From: Ed Leatherman [mailto:ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>]
Sent: Tuesday, November 29, 2016 9:41 AM
To: Ben Amick <bamick at HumanArc.com<mailto:bamick at HumanArc.com>>
Cc: James Buchanan <james.buchanan2 at gmail.com<mailto:james.buchanan2 at gmail.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Does CCX enforce licensing?

There is a license utilization hourly report in CUIC if you are running a reasonable recent version of UCCX, which shows maximum seats used per time period. Its under the stock reports Inbound -> System

On Tue, Nov 29, 2016 at 9:29 AM, Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>> wrote:
So realistically, I’m way overlicensed in my environment then? Right now we have a 1:1 relationship between agents and licenses for both QM and CCX, with agents working across 2 shifts.
Is there any report I can run to see how many concurrent users I have at peak hours?

Ben Amick
Telecom Analyst

From: James Buchanan [mailto:james.buchanan2 at gmail.com<mailto:james.buchanan2 at gmail.com>]
Sent: Tuesday, November 29, 2016 9:27 AM
To: Ben Amick <bamick at HumanArc.com<mailto:bamick at HumanArc.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Does CCX enforce licensing?

Hello,
UCCX enforces agent licenses by concurrently logged in agents. So, if you have ten licenses and ten agents or supervisors are logged in, the eleventh login will be rejected.
Thanks,
James

On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>> wrote:
I was curious about this, I know QM enforces licensing by not letting you toggle in users for licensing, and I know CUCM and Unity enforce licensing though PLM, but does UCCX enforce licensing? We’re coming up quick on our license cap right now and I’m debating if I should be scrambling to get licensing or just persist in current state while we’re evaluating upgrade costs.

Ben Amick
Telecom Analyst


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Ed Leatherman


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