[cisco-voip] UCCX Finesse and Service-now integration

[Croft, Keith]

My team is investigating the integration between Cisco Finesse and Service-Now.
The Service-Now Support Forums offer no insight for Cisco UCCX integration and the Cisco Community Support forums were a bust too.

What I would like to see is when our Agent accepts a call from the helpdesk queue, we would like to see a service-now screen pop with the callers information.
Were currently using Cisco Unified CCX 10.6.1.11001-31

If anyone has experience or has started a similar effort please  share with us or unicast me.
Any suggestions or information would be greatly appreciated.

Best regards,
Keith Croft | Collaboration Engineer
World Wide Technology, Inc.


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