[cisco-voip] UCCX Finesse and Service-now integration

[Anthony Holloway]

Yeah, the forums have gone down in quality over the last couple of years.
It's too bad, because it use to the be the place to go for help.

Anyway, have you seen these guy's product for creating finesse gadgets?

http://www.novelvox.com/

I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross
launch Service Now though, so I might be off track with that suggestion.

On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith <Keith.Croft at wwt.com> wrote:

> My team is investigating the integration between Cisco Finesse and
> Service-Now.
>
> The Service-Now Support Forums offer no insight for Cisco UCCX integration
> and the Cisco Community Support forums were a bust too.
>
> What I would like to see is when our Agent accepts a call from the
> helpdesk queue, we would like to see a service-now screen pop with the
> callers information.
> Were currently using Cisco Unified CCX 10.6.1.11001-31
>
>
>
> If anyone has experience or has started a similar effort please  share
> with us or unicast me.
> Any suggestions or information would be greatly appreciated.
>
>
>
> Best regards,
>
> *Keith Croft | Collaboration Engineer*
>
> World Wide Technology, Inc.
>
>
>
>
>
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