[cisco-voip] UCCX Finesse and Service-now integration

[Ben Amick]

Anthony,
Do you know the ballpark of how much that NovelVox costs? My org is still on CAD, but will likely move to finesse in the next year or so, and I know my programing skills are lacking, so it sounds like an excellent tool, and it even looks like something I might be able to get in the hands of some of our more savvy business analysts too.

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, November 30, 2016 3:52 PM
To: Croft, Keith <Keith.Croft at wwt.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX Finesse and Service-now integration

Yeah, the forums have gone down in quality over the last couple of years.  It's too bad, because it use to the be the place to go for help.

Anyway, have you seen these guy's product for creating finesse gadgets?

http://www.novelvox.com/<http://cp.mcafee.com/d/FZsSd2hJ5xWXX9EVhosdTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndXuPbHbP_nVAttxxPHTbFITvUsMOqenDKEyCJtdmXz7axVZicHs3jq9JcTvHEEzD61RTPhOrKr01gGpYYPkfVv3tFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FIQsI8L6MnWhEwdbtFkJkKpH9oQKCy09ygA0NEw5Vg-Bfd46Mgd40NYjcHunxkMq89gDV6ePBm1JYsrDqbrypOn>

I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross launch Service Now though, so I might be off track with that suggestion.

On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith <Keith.Croft at wwt.com<mailto:Keith.Croft at wwt.com>> wrote:
My team is investigating the integration between Cisco Finesse and Service-Now.
The Service-Now Support Forums offer no insight for Cisco UCCX integration and the Cisco Community Support forums were a bust too.
What I would like to see is when our Agent accepts a call from the helpdesk queue, we would like to see a service-now screen pop with the callers information.
Were currently using Cisco Unified CCX 10.6.1.11001-31

If anyone has experience or has started a similar effort please  share with us or unicast me.
Any suggestions or information would be greatly appreciated.

Best regards,
Keith Croft | Collaboration Engineer
World Wide Technology, Inc.



_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<http://cp.mcafee.com/d/1jWVIi6gUedEIfnvpd7ab3xKVJ55BZBcsehd79J55BZBcsY-Orhhpvuv7ffK6Qkn3hOqerTKzsSgRmlyEa9JGX3oSVsSjrlS6NJOVLrSptpuvW_czHIcetuVtdCX_3C6jhOYZR4kRHFGTsoVkffGhBrwqrjdFCXZt54sUMeK-qejtPpesRG9pyPtyL0QDYu1K2qKMM-l9OwXnbiFqFsPmiNKQGmGncRAIn8lrxrW0FpKNnwqj-f0QSqem4nzobZ8Qg6BKQGmGncRAIqnjh04N8i0oQg2YEviDCy3o86y0o-9ClLbMGod44EjYz7pOH0S-ed-aG8GxKm>



Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20161130/98a9fb75/attachment.html>