[cisco-voip] UCCX Finesse and Service-now integration

[Anthony Holloway]

No, I've never heard of them before I just googled it to reply to this
thread.  Though, I'm curious about it now too.

On Wed, Nov 30, 2016 at 4:40 PM, Ben Amick <bamick at humanarc.com> wrote:

> Anthony,
>
> Do you know the ballpark of how much that NovelVox costs? My org is still
> on CAD, but will likely move to finesse in the next year or so, and I know
> my programing skills are lacking, so it sounds like an excellent tool, and
> it even looks like something I might be able to get in the hands of some of
> our more savvy business analysts too.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Wednesday, November 30, 2016 3:52 PM
> *To:* Croft, Keith <Keith.Croft at wwt.com>
> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Finesse and Service-now integration
>
>
>
> Yeah, the forums have gone down in quality over the last couple of years.
> It's too bad, because it use to the be the place to go for help.
>
>
>
> Anyway, have you seen these guy's product for creating finesse gadgets?
>
>
>
> http://www.novelvox.com/
> <http://cp.mcafee.com/d/FZsSd2hJ5xWXX9EVhosdTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndXuPbHbP_nVAttxxPHTbFITvUsMOqenDKEyCJtdmXz7axVZicHs3jq9JcTvHEEzD61RTPhOrKr01gGpYYPkfVv3tFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FIQsI8L6MnWhEwdbtFkJkKpH9oQKCy09ygA0NEw5Vg-Bfd46Mgd40NYjcHunxkMq89gDV6ePBm1JYsrDqbrypOn>
>
>
>
> I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross
> launch Service Now though, so I might be off track with that suggestion.
>
>
>
> On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith <Keith.Croft at wwt.com>
> wrote:
>
> My team is investigating the integration between Cisco Finesse and
> Service-Now.
>
> The Service-Now Support Forums offer no insight for Cisco UCCX integration
> and the Cisco Community Support forums were a bust too.
>
> What I would like to see is when our Agent accepts a call from the
> helpdesk queue, we would like to see a service-now screen pop with the
> callers information.
> Were currently using Cisco Unified CCX 10.6.1.11001-31
>
>
>
> If anyone has experience or has started a similar effort please  share
> with us or unicast me.
> Any suggestions or information would be greatly appreciated.
>
>
>
> Best regards,
>
> *Keith Croft | Collaboration Engineer*
>
> World Wide Technology, Inc.
>
>
>
>
>
>
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