[cisco-voip] Nuance/UCCX 10.6

[Haas, Neal]

Looking for a basic example of this process:


1.       UCCX Record Message Step.

2.       Deliver message to Agent.


Thank You,

Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tanner Ezell
Sent: Tuesday, October 11, 2016 9:48 AM
To: Aaron Banks <amichaelbanks at hotmail.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Nuance/UCCX 10.6

I'm not sure why Nuance would enter the equation at all. Take the message via the UCCX record message step, deliver that to the agent as the message. No need to involve Unity or Nuance.

On Mon, Oct 10, 2016 at 8:51 PM, Aaron Banks <amichaelbanks at hotmail.com<mailto:amichaelbanks at hotmail.com>> wrote:


Has anyone ever used Nuance to deliver speech to text messages to an agent?  The case is, a caller leaves a voicemail message, and then that message is delivered to an agent.  I have never heard of this before and not even sure how it would work given that the voicemail message would reside in unity.

Thanks

Aaron

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