[cisco-voip] Nuance/UCCX 10.6

[Tanner Ezell]

I'm not sure why Nuance would enter the equation at all. Take the message
via the UCCX record message step, deliver that to the agent as the message.
No need to involve Unity or Nuance.

On Mon, Oct 10, 2016 at 8:51 PM, Aaron Banks <amichaelbanks at hotmail.com>
wrote:

>
> Has anyone ever used Nuance to deliver speech to text messages to an
> agent?  The case is, a caller leaves a voicemail message, and then that
> message is delivered to an agent.  I have never heard of this before and
> not even sure how it would work given that the voicemail message would
> reside in unity.
>
> Thanks
>
> Aaron
>
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