[cisco-voip] CCX 11.5 Upgrade Issues

[Ryan Huff]

There is an ES for 11.5 FYI; not sure if any of your upgrade issues are covered in the ES ... but TAC may lead you down that path.

Sent from my iPhone

On Oct 22, 2016, at 11:09 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:

So I did one of these last night, just a few issues..

1)      None of the admin webpage services will start on the primary server. Tomcat logs don't show anything I understand or look like obvious errors.

2)      Can't login to CUIC or the new Identity services with any combination of usernames I've tried. Just plain usernames, the built in admin account, CCX\username, etc.

I've combed documentation for #2, but I'm either missing something or it doesn't exist. I read the SSO guide for identity services, but it skips over the login to it this way section and the configuration guide doesn't seem to mention it...

DB Replication is good for both databases CCX and the platform DBs. CCX is operating, agents can login and queues are working correctly.

I'll be calling TAC tomorrow, but if anyone has any insights or bug IDs that may save me time, I'd appreciate it.

-Matthew
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