[cisco-voip] CCX 11.5 Upgrade Issues

[Anthony Holloway]

What UCCX version were you coming from, and what are the Finesse browser
versions in use?

I wonder if 11.5 is a resource hog, or if you might be hitting the Finesse
Live Data issue I had a few months back when moving to UCCX 11.0 and using
IE9 in non-compatibilty mode, and IE11 in compatibility mode.

https://communities.cisco.com/thread/65762?start=0&tstart=0

On Mon, Oct 24, 2016 at 12:46 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> So after getting some sleep, I figured I’d publish this PSA. Don’t run CCX
> 11.5 on C200M2 BE6K. while it may be able to handle it from a numbers
> basis, It can’t handle it. 11.5 is a resource hog. Once I moved it to a
> BE7H I have and upped it to the CPU and RAM of 400 user OVA it started
> working. The RAM/CPU increase had been discussed as a possible option.
> Although I now have an OVA mismatch because I only have one hard drive.
>
>
>
> Essentially there are timeouts on the various components that run under
> tomcat and if Tomcat doesn’t come up in 10 minutes they never will come
> online.
>
>
>
> I now have to experiment with the RAM/CPU and see if it will be ok on the
> better hardware with the normal settings or not and then upgrade my normal
> hosts hardware. Boy did I have no idea what rabbit hole I was going down.
> My supervisors owe me some drinks…
>
>
>
>
>
> *From:* Matthew Loraditch
> *Sent:* Monday, October 24, 2016 12:21 AM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; NateCCIE <
> nateccie at gmail.com>; 'Ryan Huff' <ryanhuff at outlook.com>
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] CCX 11.5 Upgrade Issues
>
>
>
> I’ve stumped the Sunday crew…. On the phone for 12 hours straight now. We
> are now escalating to the BU.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Matthew Loraditch
> *Sent:* Sunday, October 23, 2016 12:54 PM
> *To:* NateCCIE <nateccie at gmail.com>; 'Ryan Huff' <ryanhuff at outlook.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CCX 11.5 Upgrade Issues
>
>
>
> Yes that’s what I’ve found, but that’s basically telling me to build a
> whole new CA.  Which is not hard in and of itself, it’s the implications
> of  having multiple Cas and/or migrating all of the other certs. Trying to
> avoid overcomplicating things when I have zero need for that kind of
> encryption.
>
>
>
> *From:* NateCCIE [mailto:nateccie at gmail.com <nateccie at gmail.com>]
> *Sent:* Sunday, October 23, 2016 12:40 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; 'Ryan Huff' <
> ryanhuff at outlook.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] CCX 11.5 Upgrade Issues
>
>
>
> Not much of a windows guy anymore, (MCSE Windows 2000), but this looks
> pretty easy, but I imagine it’s under the control of some other
> person/group.
>
>
>
> https://technet.microsoft.com/en-us/library/ff829847(v=ws.10).aspx
>
>
>
> -Nate
>
>
>
> *From:* Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com
> <MLoraditch at heliontechnologies.com>]
> *Sent:* Sunday, October 23, 2016 9:16 AM
> *To:* NateCCIE <nateccie at gmail.com>; 'Ryan Huff' <ryanhuff at outlook.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] CCX 11.5 Upgrade Issues
>
>
>
> We use our AD CA for the certs and setting that up to do EC certs is not a
> tiny bit of work. Everything I’ve read basically indicated I have to
> rebuild the thing from scratch. The Cert Management page indicates I can
> actually turn them off in Enterprise Parameters… but that’s not exposed in
> UCCX.
>
> I’ll probably be just using GPO to push the self signed certs to my
> agent’s PCs for now.
>
>
>
> *From:* NateCCIE [mailto:nateccie at gmail.com <nateccie at gmail.com>]
> *Sent:* Sunday, October 23, 2016 11:04 AM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>; 'Ryan Huff' <
> ryanhuff at outlook.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] CCX 11.5 Upgrade Issues
>
>
>
> http://www.cisco.com/c/en/us/support/docs/customer-
> collaboration/unified-contact-center-express/200651-UCCX-
> Version-11-5-Prerelease-Field-Commu.html
>
>
>
> All of the 11.5 stuff seems to have the ecdsa certs.  Digicert issues them
> just fine on their wildcard cert.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Matthew Loraditch
> *Sent:* Saturday, October 22, 2016 11:00 PM
> *To:* Ryan Huff <ryanhuff at outlook.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CCX 11.5 Upgrade Issues
>
>
>
> Thanks. After another reboot. I’ve got admin pages on the primary. Also
> some finesse service is running on yet another port (12015) and giving me
> elliptic curve certs… Need to figure out how to disable them.
>
>
>
> TAC and Football tomorrow!
>
>
>
> *From:* Ryan Huff [mailto:ryanhuff at outlook.com <ryanhuff at outlook.com>]
> *Sent:* Saturday, October 22, 2016 11:16 AM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CCX 11.5 Upgrade Issues
>
>
>
> There is an ES for 11.5 FYI; not sure if any of your upgrade issues are
> covered in the ES ... but TAC may lead you down that path.
>
> Sent from my iPhone
>
>
> On Oct 22, 2016, at 11:09 AM, Matthew Loraditch <MLoraditch@
> heliontechnologies.com> wrote:
>
> So I did one of these last night, just a few issues..
>
> 1)      None of the admin webpage services will start on the primary
> server. Tomcat logs don’t show anything I understand or look like obvious
> errors.
>
> 2)      Can’t login to CUIC or the new Identity services with any
> combination of usernames I’ve tried. Just plain usernames, the built in
> admin account, CCX\username, etc.
>
>
>
> I’ve combed documentation for #2, but I’m either missing something or it
> doesn’t exist. I read the SSO guide for identity services, but it skips
> over the login to it this way section and the configuration guide doesn’t
> seem to mention it…
>
>
>
> DB Replication is good for both databases CCX and the platform DBs. CCX is
> operating, agents can login and queues are working correctly.
>
>
>
> I’ll be calling TAC tomorrow, but if anyone has any insights or bug IDs
> that may save me time, I’d appreciate it.
>
>
>
> -Matthew
>
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