[cisco-voip] mobile UCCx agents

[Lelio Fulgenzi]

We've had a request come in to see if we could make our UCCx agents mobile and by mobile I'd say farther than any wireless headset could help with.


>From what I understand, there's really no solution for this. Any solution using a cell phone (extend/connect) would still require desktop agent software (CAD/Finesse). Same thing goes for Jabber.


I was hoping that we could get this to work with the phone agent on a Cisco wireless phone, but while the 7925 is a supported phone agent device in UCCx v9, the new 8821 wireless phone is not listed as a Finesse Phone Agent compatible device.


Considering they do a lot of transferring to other extensions, any cell phone solution would also require mid-call enterprise feature access is my thought.


Am I missing something obvious here?


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
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