[cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

[Anthony Holloway]

So, should this be impacting every CUIC install in the world?  Does this
impact all reports or just some?  For the reports which are impacted, is
only when certain date filters are applied, or any filters?  Are there any
instances where a system wouldn't be impacted by reportgate?  I just ran
one random report on a 10.6(1)SU1 system, and I don't see a problem.

On Mon, Sep 12, 2016 at 7:57 PM, Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> wrote:

> Hi all,
>
> There is a cop already available which has been provided to TAC. Only the
> CAD email reports are yet to be fixed, so we have a fix already there but
> just formalising it as a cop. We will have one cop released externally
> which will fix all the reports – the cop currently available fixes
> everything apart from CAD email reports. For that, please ask TAC for a
> manual workaround (there will be one cop very soon with all the fixes).
>
> A bit of context:
> There is a *datediff *function which calculates the time difference
> between today’s date and reference date. The reference date hardcoded
> is 1985-01-01 00:00:00 and starting from 8th September 2016, this
> difference is coming out to be a length that cannot be handled by the
> variable supposed to be storing it.
>
> This will be fixed and cop will be available. This cop should be installed
> on both the nodes via CLI and requires no restarts.
>
> Apologies, I am on travel – was meaning to send a heads-up when this got
> highlighted. Please feel free to reach out in case you are having
> challenges. Thank you.
>
> Regards,
> Abhiram Kramadhati
> Technical Solutions Manager, CCBU
> CCIE Collaboration # 40065
>
> From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Erick
> Bergquist <erickbee at gmail.com>
> Date: Tuesday, 13 September 2016 at 7:30 AM
> To: Lelio Fulgenzi <lelio at uoguelph.ca>
> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain
> Date
>
> Ran into this Friday. One client reported it then a few others and knew
> something weird was going on. Called it the 9/9 bug and worked with TAC and
> they had workaround ready to apply.
>
>
> On Monday, September 12, 2016, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>> Yup. Affecting our installation of historical reporting. Not just cuic.
>>
>> Sent from my iPhone
>>
>> On Sep 12, 2016, at 3:25 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>>
>> This issue seems to be affecting everyone.
>>
>> Bug ID is CSCvb27878 but not publicly visible yet.
>>
>> There is a COP file fix available from TAC that doesn't require a reboot
>> or anything.
>>
>> I'm sure there's a field notice coming soon.  I'm guessing the COP file
>> will be on cisco.com soon as well if you don't mind waiting.
>>
>> More discussion- https://supportforums.cisco.com/discussion/
>> 13118806/cuic-uccx-dataset-status-failed-database-error
>>
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