[cisco-voip] Finesse and web page dip

[Bill Talley]

To clarify, you're doing something like a get request using a workflow task
to pull in data to the Finesse interface from your help desk software?  Or
are you grabbing the data via the CCX script?

On Tue, Sep 20, 2016 at 11:59 AM, Ankur Srivastava via cisco-voip <
cisco-voip at puck.nether.net> wrote:

> Yep Finesse can do that, we have it working in our company to pull
> helpdesk ticket information when agent receives the call
>
> Regards,
> Ankur
>
> On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip <
> cisco-voip at puck.nether.net> wrote:
>
>> I have a group that does a web page dip thru CAD. Now I need to get them
>> ready for Finesse,
>> Can Finesse do the web page dip? trying to find documentation on it.
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>
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