[cisco-voip] A Cisco DB Service stopped abruptly

[Reto Gassmann]

Hallo

 

Yesterday we had an issue with our UCM Cluster (10.5.2). On one of the
Subscribers the A Cisco DB stopped. It restarted itself within 10 minutes.
During this time some features (CFA, Huntgroup Login/Logout,..) were not
available.   

>From RTMT and in the syslog reports I found the following entries: 

 

At Mon Apr 03 15:01:52 CEST 2017 on node UCM4, the following
SyslogSeverityMatchFound events generated: 

SeverityMatch : Critical

MatchedEvent : Apr  3 15:01:18 UCM4 local7 2 : 455: UCM4: Apr 03 2017
13:01:18.421 UTC :  %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=A
Cisco DB][Reason=Service stopped abruptly][AppID=Cisco Service
Manager][ClusterID=][NodeID=UCM4]: Service terminated. 

AppID : Cisco Syslog Agent

ClusterID :  

NodeID : UCM4

TimeStamp : Mon Apr 03 15:01:18 CEST 2017 

 

SeverityMatch : Alert

MatchedEvent : Apr  3 15:01:33 UCM4 local7 1 : 85551:
<http://ucm4.uc.domain.ch/> UCM4.uc.domain.ch: Apr 03 2017 13:01:33.11 UTC :
%UC_CALLMANAGER-1-DBLException: %[ErrorCode=-908][ExceptionString=Failed to
connect to datasource: [Informix][Informix ODBC Driver][Informix]Attempt to
connect to database server (UCM4_ccm10_5_2_][AppID=Cisco
CallManager][ClusterID=CMP1-Cluster][NodeID=UCM4]: An error occurred while
performing database activities AppID : Cisco Syslog Agent ClusterID : 

NodeID : UCM4

TimeStamp : Mon Apr 03 15:01:33 CEST 2017

 

After 10 Minutes the errors (Failed to connect fo datasource) disapeared and
the features were available again.

 

Any ideas?

Thanks and have a good day 

Regards Reto

 

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