[cisco-voip] Automating association devices and profiles to PG_User application user?

[Bantz John F]

We use a more basic approach.  We use Enghouse EICC for our contact center with call manager 10.1.  We also use Enghouse QMS for call recording.  Each need devices associated to an application user so they can communicate through the TSP.  We have made sure that any phones we need associated to one of our application users ends in the letters CCA (call center agent).  We do something similar with device profiles for Extension Mobility users too, that way we can do a search for a device or profile that ends in CCA and find them quickly.  That has been a big help as we have discovered the "unassociated all" button in CUCM 10.1.  it isn't an automated method, but it is a quick way to find and associate users to your application users.  I do wish there was an easy way to backup an application users and associated devices and route-points.

John Bantz
Telecommunications / Global User Services 
Deere & Company 
6400 NW 86th Street, Johnston, Iowa, 50131
Office (515) 267-4628
Cell (515) 314-6478

CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.

-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Stephen Welsh
Sent: Tuesday, April 18, 2017 3:28 PM
To: Nick Barnett <nicksbarnett at gmail.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Automating association devices and profiles to PG_User application user?

Hi Nick,

You can also use a SQLUpdate AXL call and submit an SQL statement that updates the ‘applicationuserdevicemap'

Kind Regards

Stephen Welsh
CTO
UnifiedFX

> On 18 Apr 2017, at 21:16, Nick Barnett <nicksbarnett at gmail.com> wrote:
> 
> We have automation that builds devices, EM_Profiles, DNs, and just about everything else... except for the manual add of the controlled devices to the pg user application user for UCCE. We also use Nice for recording and there is a nice app user that needs these associations as well.
> 
> I have figured out how to do this by using a getAppUser AXL call, parsing the returned data, inserting my NEW device/profile where appropriate (into a new tag) and then submitting the information back as an updateAppUser. I think this this the only method we have available to automating this portion.
> 
> It kind of worries me to do it this way because I can see how the database may see it as disassociating all devices from the PG User and then re-associating all devices. Depending on processor utilization etc, I can also see where they may be a short period of time where the PG user has no associated devices.
> 
> Are my worries substantiated by any fact? Does anyone else do this? Are there better ways to accomplish this task?
> 
> Thanks,
> Nick
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip