[cisco-voip] Need guidence to move Avaya users to cisco CUCM

[Wykoff, Robert]

Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work.

[CCIE_Collaboration_75px]
Robert Wykoff
Western Region Team Lead, Collaboration, Security, R/S,  Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach:  1-480-897-5938
Email/Webex: rwykoff at sentinel.com<mailto:rwykoff at sentinel.com>

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2010 at hotmail.com>; cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf
You can run your Hunt group through there via an auto attendant and probably get something close to what you want.


There are no skill levels in CUCM, that is what contact center is for.  The closest you will get is longest idle in your line group settings.

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hamu Ebiso
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM


I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.



They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

[cid:image002.png at 01D30D0E.066C4B20]



If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

[cid:image003.png at 01D30D0E.066C4B20]

[cid:image004.png at 01D30D0E.066C4B20]



Any help is greatly appreciated.



Thank you very much in advance.


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