[cisco-voip] Inbound CLI displaying on CUAC console.

[Ryan Huff]

Does this inbound caller ID behavior also happen on a normal inbound call to an IP phone, that then forwards the call to another destination internally?

Since you rebuilt CCM with BAT, did you change the PSTN ingress protocol (Ex. It WAS an MGCP gateway and now it IS an h.323 gateway)?

If the call is coming FROM a CCX port, I believe it will always show the CCX port DN as the calling<x-apple-data-detectors://0> party because of how CCX forwards calls (consultive transfer).

If you are just looking to play some music then send to the attendant console, you might have better luck running it through a Unity system call handler, or making the console operators Finesse agents and keeping the call with CCX.

-RH

On Aug 24, 2017, at 7:22 AM, Nick via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:

I wonder if anyone can shed any light on this issue.

The background is we have completed a migration to new hardware for a customer upgrading CUCM from 11.0 to 11.5.1 SU3 and UCCX from 11.0 to 11.5.1 SU1, CUAC stayed on the same version 11.0.1.10, the migration was not completed via backup and config for CUCM was Import / Export and for UCCX and CUAC copied across.

The issue we have is inbound calls to the switchboards are routed to UCCX first, UCCX will play a Welcome message and route the call back to the CTI RP of the CUAC queue, calls route fine, however the CUAC operators no longer see the caller ID on the display, they see the directory number of one of the CTI ports of the CUAC server.

This is happening for all switchboards which we have approx 19.

Calls directly routed to the CTI RP of the CUAC bypassing UCCX display the CLI correctly both for internal and external calls.

Calls dialled internally to the CTI RP of the UCCX and redirected to the CUAC display the internal extension number correctly, so the issue appears to be only when external calls route through the UCCX.

The config on both UCCX and CUAC is identical to the old servers, CUCM service parameters were imported from the old server so apart from the version changes of CUCM and UCCX, everything should be identical.

Anyone got any ideas?
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