[cisco-voip] Outbound Video Calls to Webex fail with 481

[Jonathan Charles]

This was connecting to both Webex and B2B ... I initially got into the ASA
and did a permit tcp any any to the VCSE and proved it was a firewall, then
saw the permit sip, and added 5061 and removed the any any and it worked...


Jonathan

On Thu, Aug 24, 2017 at 1:34 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Wait, explain that to me.  So, your original call setup was over port
> 5060, where you received the 481, but then mid-call something tried to
> switch to port 5061?  Is that how escalation to encrypted SIP happens?
> Starts on 5060 as clear text, then switches over to 5061 for encryption?
> I'm obviously showing my ignorance with this, but willing to learn in spite
> of it.
>
> On Thu, Aug 24, 2017 at 1:19 PM Jonathan Charles <jonvoip at gmail.com>
> wrote:
>
>> Just an FYI, I did get this fixed... the firewall guy told me all rules
>> were implemented... and nothing was being blocked.
>>
>> Turned out he did a permit for sip on the ACL, which did not include
>> 5061...
>>
>> Added 5061 and it works.
>>
>>
>>
>> Thanks!
>>
>>
>> Jonathan
>>
>> On Sun, Aug 20, 2017 at 7:53 PM, Jonathan Charles <jonvoip at gmail.com>
>> wrote:
>>
>>> Ok, let me poke around a bit... I assume every problem is because of the
>>> firewall...
>>>
>>>
>>> Jonathan
>>>
>>> On Sun, Aug 20, 2017 at 7:36 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>>>
>>>> To expand on this; it really sounds like where your trouble happens is
>>>> during a re-invite event. If that is the case, it could very well be DNS as
>>>> mentioned OR less likely (but plausible), a TCP timeout mismatch on a
>>>> firewall.
>>>>
>>>> The codec logs and CCM trace will tell the tale for sure though.
>>>>
>>>> Thanks,
>>>>
>>>> Ryan
>>>>
>>>> On Aug 20, 2017, at 6:36 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>>>>
>>>> This might have to do with DNS. I would review all your
>>>> internal/external SRV/A records for EXP/CUCM and your DNS zone in EXP.
>>>>
>>>> It sounds like the call is traversing expressway, but call manager may
>>>> be having trouble finding the call leg via DNS, to connect the codec to.
>>>>
>>>> Pulling CCM traces and debug logs on the codec for a failed call will
>>>> tell you for sure.
>>>>
>>>> Thanks,
>>>>
>>>> Ryan
>>>>
>>>> On Aug 20, 2017, at 6:30 PM, Jonathan Charles <jonvoip at gmail.com>
>>>> wrote:
>>>>
>>>> Just a single VCSC and VCSE.... single CUCM 11.5... this is just a
>>>> proof of concept...
>>>>
>>>>
>>>>
>>>> Jonathan
>>>>
>>>> On Sun, Aug 20, 2017 at 5:27 PM, Ryan Huff <ryanhuff at outlook.com>
>>>> wrote:
>>>>
>>>>> Do you have EXP clusters or is this a single C/E pair?
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>> > On Aug 20, 2017, at 6:26 PM, Jonathan Charles <jonvoip at gmail.com>
>>>>> wrote:
>>>>> >
>>>>> > We have an SX80 connected to CUCM 11.5 and VCSC 8.10  to a VCSE
>>>>> 8.10...
>>>>> >
>>>>> > Outbound calls route to Webex, you see them enter the meeting and
>>>>> then after 4 seconds, they drop, the VCS E shows
>>>>> >
>>>>> > 481 Call/Transaction Does Not Exist
>>>>> >
>>>>> > Does anyone have any ideas?
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>> > Jonathan
>>>>> >
>>>>> >
>>>>> > _______________________________________________
>>>>> > cisco-voip mailing list
>>>>> > cisco-voip at puck.nether.net
>>>>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>
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>>>>
>>>
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