[cisco-voip] Finesse setup and options

[Brian Meade]

You can remove that report/gadget from the agent configuration.  That way
they don't see Team State at all.

On Mon, Aug 28, 2017 at 1:24 PM, Terry Oakley <Terry.Oakley at rdc.ab.ca>
wrote:

> We are happily now using Finesse but are clearly in our infancy.     One
> of the issues that we incurring is that agents in teams can see the other
> team members.   That is not a bad thing but some are now questioning what
> their team members are doing which again is not a bad thing but …..   We
> certainly can put them all  in individual teams and assign each of them to
> the CSQ but have any of you, who have much greater experience with Finesse
> than I,  know how I can keep them in one team but not allow them to see
> each other’s status.   That would make it easier for the supervisor to see
> all of their players but keep the anxiety level down within the locker room.
>
>
>
> Terry
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
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