[cisco-voip] Finesse setup and options

[Terry Oakley]

We are happily now using Finesse but are clearly in our infancy.     One of the issues that we incurring is that agents in teams can see the other team members.   That is not a bad thing but some are now questioning what their team members are doing which again is not a bad thing but .....   We certainly can put them all  in individual teams and assign each of them to the CSQ but have any of you, who have much greater experience with Finesse than I,  know how I can keep them in one team but not allow them to see each other's status.   That would make it easier for the supervisor to see all of their players but keep the anxiety level down within the locker room.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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