[cisco-voip] call queue light (BLF) for UCCX calls in queue

[Haas, Neal]

That would be cool never thought of that.

We usually do one of two things. 1. Send email if no one is logged into the queue, 2. Phone log in, this will show you the actual number of calls in the queue.

Thank You,

Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Conyers
Sent: Wednesday, August 30, 2017 12:07 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] call queue light (BLF) for UCCX calls in queue

Does anyone have any experience with scripting a "calls in queue" light (possibly a BLF indicator) for Contact Center Express? Our old legacy system can easily light a lamp on a phone when a call is in queue and also have the light flutter when multiple calls are in queue. I have yet to be able to script this in CCX script editor. We have used Informacast paging to send a paging message to certain phones but it is a third system to integrate into a call center. Ideally I would like to only integrate CUCM and CCX. I assume an "outdialContact" would work on CCX but was wondering if there was a way to do it using "Get Reporting Statistic" parameter that might be easier.
I came across this post on Cisco support, but it doesn't fully explain it, so I am stuck on exactly how to do this. Below is a sample of my script that uses Informacast. Is there a better way to accomplish this without using the Informacast system, and also a way to make the lamp flutter like it used to in the old system?
[cid:image001.jpg at 01D32189.44B3DA30]
Thoughts?
Thanks,
James

James Conyers
Telecommunications Engineer II
303-871-7992

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170830/b8fdb236/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 33196 bytes
Desc: image001.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170830/b8fdb236/attachment.jpg>