[cisco-voip] Contact Center Management Tool

[Charles Goldsmith]

I never understood why this wasn't built into a user portal by Cisco for
the supervisors.  I have not seen any viable products that would fit this,
but we need one.

On Thu, Dec 14, 2017 at 10:36 AM, Brian Meade <bmeade90 at vt.edu> wrote:

> Hey everyone,
>
> I've got a customer looking for an ideally web-based product to front-end
> a lot of their call center applications allowing them to easily control
> daily schedules, holidays including alternate schedules per holiday, force
> open/close, and prompt changing/recording.
>
> Currently they use a product called Netera Script Automation Manager (SAM)
> that is no longer supported.
>
> I'm sure I could make a SQL DB for all this and a web front-end but was
> hoping for more of a commercially available option so they have a support
> model going forward.
>
> We're also looking at replacing with an IVR but some of the stuff they
> want to do on the fly is difficult on an IVR such as changing the hours for
> next Friday.
>
> Anyone seen any options here or have some ideas of good ways to handle
> these tasks for non-technical users?
>
> Thanks,
> Brian Meade
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20171214/ee3aa00f/attachment.html>