[cisco-voip] Contact Center Management Tool

[Anthony Holloway]

I wonder if this will do most, if not all, of that.

http://www.contactview.com/

On Thu, Dec 14, 2017 at 10:37 AM Brian Meade <bmeade90 at vt.edu> wrote:

> Hey everyone,
>
> I've got a customer looking for an ideally web-based product to front-end
> a lot of their call center applications allowing them to easily control
> daily schedules, holidays including alternate schedules per holiday, force
> open/close, and prompt changing/recording.
>
> Currently they use a product called Netera Script Automation Manager (SAM)
> that is no longer supported.
>
> I'm sure I could make a SQL DB for all this and a web front-end but was
> hoping for more of a commercially available option so they have a support
> model going forward.
>
> We're also looking at replacing with an IVR but some of the stuff they
> want to do on the fly is difficult on an IVR such as changing the hours for
> next Friday.
>
> Anyone seen any options here or have some ideas of good ways to handle
> these tasks for non-technical users?
>
> Thanks,
> Brian Meade
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