[cisco-voip] UC server performance and UCCX agent in reserve

[Terry Oakley]

For the past week and a bit I have noticed a decline in UC (Call Manager) response time when editing/adding a device.   The message 'loading' stays on for 5 to 10 seconds or even longer.   Page refresh is also really slow.   In looking at RTMT the CPU/Memory/disk space are all around 50% or less with no apparent spikes.   Any suggestions on where this lag could be?


On another but may be related , a couple of our agents (but not all) both have had their phones restart while in use, and today both had their agent go into Reserved state for a couple of minutes before finally connecting and allowing them service.     Again any suggestions on where one would look would be appreciated.


UC 11.5 SU3

UCCX 11.5

IMP 11.5 SU3

O365

Unity Connection 11.5


Terry

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