[cisco-voip] Jabber IM service Issue

[Ahmed Abd EL-Rahman]

Hi Brian,

Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW

Regarding the inspection configured here it is :
policy-map global_policy
class inspection_default
  inspect dns maximum-length 512
  inspect ftp
  inspect h323 h225
  inspect h323 ras
  inspect rsh
  inspect rtsp
  inspect esmtp
  inspect sqlnet
  inspect skinny
  inspect sunrpc
  inspect xdmcp
  inspect sip
  inspect netbios
  inspect tftp

which one could cause this issue ?






Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer

From: bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Monday, December 18, 2017 10:43 PM
To: Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Jabber IM service Issue

Looks like possible XMPP/TCP 5222 connection issues from the logs.  It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall.

What model firewall are you using?  You may need to disable some XMPP inspection/application filtering.


On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com<mailto:Ahmed.Rahman at bmbgroup.com>> wrote:
Dear Gents,

I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected but IM service is not working while IM service works just fine from inside network.

Attached is Jabber client logs for this case.

So any ideas ?

Best Regards

Ahmed Abd EL-Rahman
Senior Network Engineer


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