[cisco-voip] Jabber IM service Issue

[Brian Meade]

In IM&Presence under Presence->Domains, do you have multiple domains
listed?  Do you have something other than default under Presence Advanced
configuration for setting domain names?  Setting the voice services domain
is one of the few reasons you need to login internally first.

If you are using UserID at Default Domain then you shouldn't need to login
internally first.  You may just need to remove the domain portion from the
username on the username/password page when logging in the first time.

On Mon, Dec 18, 2017 at 4:06 PM, Ahmed Abd EL-Rahman <
Ahmed.Rahman at bmbgroup.com> wrote:

> What’s the flexible Jabber ID? Also I have local users created on CUCM
> with no LDAP integration.
>
>
>
> For the domain portion it’s not removed if the first login is through MRA
> and the login failed but as mentioned if I logged in thought inside network
> before the login through MRA goes smooth and login successfully but with
> one exception that IM service is not available.
>
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> Best Regards
>
>
>
> Ahmed Abd EL-Rahman
>
> Senior Network Engineer
>
>
>
> *From:* bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 18, 2017 11:50 PM
>
> *To:* Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Jabber IM service Issue
>
>
>
> Are you using flexible Jabber ID?
>
>
>
> One thing to make sure is that first time MRA login gets rid of the domain
> portion in the username on the username/password form after entering
> username at domain in the service discovery window.
>
>
>
> On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman <
> Ahmed.Rahman at bmbgroup.com> wrote:
>
> Hi Brian,
>
>
>
> Will try what you suggested, but other than this issue I have another
> symptom, the user must use Jabber for first time from inside the network
> then afterwards he can use it from outside but if he tries the first time
> from outside the network it won’t register as all, even the login stage is
> not passed.
>
>
>
> Does this point to anything ?
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> Best Regards
>
>
>
> Ahmed Abd EL-Rahman
>
> Senior Network Engineer
>
>
>
> *From:* bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 18, 2017 11:27 PM
>
>
> *To:* Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Jabber IM service Issue
>
>
>
> Try removing "inspect sip" from the global policy.  You don't want that in
> there with Expressway.  Not sure if XMPP traffic hits that as well or not.
>
>
>
> You can also try refreshing the IM&P Servers on the Expressway-C Unified
> Communications configuration.
>
>
>
> Enabling diagnostic logging on the Expressway-E and Expressway-C then
> trying to connect should help show what is going on as well.
>
>
>
> On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman <
> Ahmed.Rahman at bmbgroup.com> wrote:
>
> Hi Brian,
>
>
>
> Currently I’m opening all IP traffic to Expressway public IP on our Cisco
> ASA FW
>
>
>
> Regarding the inspection configured here it is :
>
> policy-map global_policy
>
> class inspection_default
>
>   inspect dns maximum-length 512
>
>   inspect ftp
>
>   inspect h323 h225
>
>   inspect h323 ras
>
>   inspect rsh
>
>   inspect rtsp
>
>   inspect esmtp
>
>   inspect sqlnet
>
>   inspect skinny
>
>   inspect sunrpc
>
>   inspect xdmcp
>
>   inspect sip
>
>   inspect netbios
>
>   inspect tftp
>
>
>
> which one could cause this issue ?
>
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> Best Regards
>
>
>
> Ahmed Abd EL-Rahman
>
> Senior Network Engineer
>
>
>
> *From:* bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Monday, December 18, 2017 10:43 PM
> *To:* Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Jabber IM service Issue
>
>
>
> Looks like possible XMPP/TCP 5222 connection issues from the logs.  It
> just keeps reconnecting over and over again but the port is open on the
> Expressway and through the firewall.
>
>
>
> What model firewall are you using?  You may need to disable some XMPP
> inspection/application filtering.
>
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>
>
> On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <
> Ahmed.Rahman at bmbgroup.com> wrote:
>
> Dear Gents,
>
>
>
> I have a question regarding Jabber setup, I have Jabber client working
> fine from internal network but externally it’s able to login and both phone
> and voice mail services are connected but IM service is not working while
> IM service works just fine from inside network.
>
>
>
> Attached is Jabber client logs for this case.
>
>
>
> So any ideas ?
>
>
>
> Best Regards
>
>
>
> Ahmed Abd EL-Rahman
>
> Senior Network Engineer
>
>
>
>
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