[cisco-voip] UCCX / 7841 / Jabra Pro 9400 / Jabra EHS Cable

[Nathan Reeves]

Running a new setup here with UCCX 11.6(1) with 7841 phones using Jabra Pro
9470 Headset units with the Jabra 14201-43 EHS Cable attached.

Seeing issues with the EHS process not always picking up the handset, or
not seeing the phone as off hook during a consult transfer.  Generally the
issue occurs the first time an agent attempts a transfer.  Second attempt
with the same inbound caller tends to succeed.

Whilst I start the process of working out what logs to start collecting
(and whether TAC will troubleshoot this one given it would appear to be an
issue with the jabra EHS process in conjunction with the phone), has anyone
got a similar set of equipment setup and working successfully?

Initial checks of firmware / software levels show the phone / cucm / uccx /
jabra headset / ehs cable all running the latest firmwares.

Realise it's a very specific setup to pose the questions in regards to, but
throwing it out in hopes anyway.

Cheers

Nathan
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