[cisco-voip] vmware support on BE7K - painful - tips on reducing ?

[Heim, Dennis]

VMware support is a total joke.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, January 31, 2017 2:35 PM
To: Ryan Ratliff (rratliff) <rratliff at cisco.com>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?




aha! that will likely do the trick. i did not use that technology. i guess the serial number is not enough to identify it as a BE7K product.



I will open the next one using that technology selection.



thanks for the tip!


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>>
Sent: Tuesday, January 31, 2017 2:10 PM
To: Lelio Fulgenzi
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

The trick is when choosing the Technology for the case you must pick "UC Hypervisor and VMware Foundation on Cisco Business Edition Servers (Non ISV1)" under "Voice - Communications Manager". If you pick any of the Data Center ones they are looking for your ISV1 contract number.

If that's what you picked and you are still getting pushback send me the SR number please.

-Ryan

On Jan 31, 2017, at 1:28 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:


I had a few outstanding, but rather simple issues, with our BE7K deployment, so I thought I'd try my luck with TAC. These were specifically vmWare issues, so I was pessimistically optimistic (or optimistically pessimistic) about the whole thing.

Turns out, my expectations of entitlement issues were spot on.

Anyone have any tricks to speed things along?

I provide the serial number which should have the original vmware hypervisor support attached. But they just don't seem to acknowledge that. They're looking for data centre SKUs.

I wish there was html support in the case open tool, I'd write it in big fonts.





---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
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