[cisco-voip] UCCX 11 - Finesse Agent forced ready
Aaron Banks
amichaelbanks at hotmail.com
Wed Feb 1 12:49:08 EST 2017
I was wondering if there is a way for finesse to default to a ready state as soon as an agent logs in? This would eliminate the possibility of an agent forgetting to put themselves into a ready state.
Aaron
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