[cisco-voip] vmware support on BE7K - painful - tips on reducing ?

Wed Feb 1 13:36:50 EST 2017

We're looking for error level. Right now, pretty sure it's set to verbose/informational.

The TAC sent me the first link you sent, but the file is read only.

Not seen the second link. Will review in a bit.

The biggest issue was that the TAC couldn't confirm why the GUI settings were not taking affect and whether the file would be overwritten by the GUI after I edited it, etc.

They're doing some research to figure things out.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: Ryan Ratliff (rratliff) <rratliff at cisco.com>
Sent: Wednesday, February 1, 2017 12:05 PM
To: Lelio Fulgenzi
Cc: Heim, Dennis; cisco-voip voyp list
Subject: Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

What syslog level are you trying to set? The main esxi syslog is a collector, debug levels are set at the individual service in vSphere.
https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2003322
[http://download3.vmware.com/socialmedia/icons/social-icons-vm.png]<https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2003322>

Configuring syslog on ESXi (2003322) | VMware KB<https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2003322>
kb.vmware.com
VMware vSphere ESXi 5.0 and higher hosts run a syslog service (vmsyslogd) that provides a standard mechanism for logging messages from the VMkernel and other sy

https://pubs.vmware.com/vsphere-50/index.jsp?topic=%2Fcom.vmware.wssdk.pg.doc_50%2FPG_ChA_Diagnostics.19.4.html<https://pubs.vmware.com/vsphere-50/index.jsp?topic=/com.vmware.wssdk.pg.doc_50/PG_ChA_Diagnostics.19.4.html>
vSphere Documentation Center - VMware<https://pubs.vmware.com/vsphere-50/index.jsp?topic=/com.vmware.wssdk.pg.doc_50/PG_ChA_Diagnostics.19.4.html>
pubs.vmware.com
ESXi and vCenter Server 5 Documentation VMware vSphere ESXi and vCenter Server 5 Documentation VMware vSphere Basics VMware vSphere and Virtualizing the IT ...

-Ryan

On Feb 1, 2017, at 11:52 AM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Once the entitlement was confirmed, it's not been so bad.

Then again, I'm still trying to get them to help me set syslog level to error and they have no idea how to do that. <OutlookEmoji-☹.png>

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: Heim, Dennis <Dennis.Heim at wwt.com<mailto:Dennis.Heim at wwt.com>>
Sent: Wednesday, February 1, 2017 9:02 AM
To: Lelio Fulgenzi; Ryan Ratliff (rratliff)
Cc: cisco-voip voyp list
Subject: RE: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

VMware support is a total joke.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, January 31, 2017 2:35 PM
To: Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

aha! that will likely do the trick. i did not use that technology. i guess the serial number is not enough to identify it as a BE7K product.

I will open the next one using that technology selection.

thanks for the tip!

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>>
Sent: Tuesday, January 31, 2017 2:10 PM
To: Lelio Fulgenzi
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?

The trick is when choosing the Technology for the case you must pick "UC Hypervisor and VMware Foundation on Cisco Business Edition Servers (Non ISV1)” under "Voice - Communications Manager”. If you pick any of the Data Center ones they are looking for your ISV1 contract number.

If that’s what you picked and you are still getting pushback send me the SR number please.

-Ryan

On Jan 31, 2017, at 1:28 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

I had a few outstanding, but rather simple issues, with our BE7K deployment, so I thought I'd try my luck with TAC. These were specifically vmWare issues, so I was pessimistically optimistic (or optimistically pessimistic) about the whole thing.

Turns out, my expectations of entitlement issues were spot on.

Anyone have any tricks to speed things along?

I provide the serial number which should have the original vmware hypervisor support attached. But they just don't seem to acknowledge that. They're looking for data centre SKUs.

I wish there was html support in the case open tool, I'd write it in big fonts.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20170201/4d76c7ce/attachment.html>