[cisco-voip] Uccx finesse 10.6 layout and custom variables for teams

[Anthony Holloway]

I can think of three options for you:

1. Label them precisely with what data they hold (E.g., Customer Name,
Account Number, etc.) and just populate what you can, and leave blank what
you can't

2. Label them generically (E.g., Customer Info 1, Customer Info 2, etc.)
and let the data itself provide context.  I.e., Anthony Holloway is
obviously a name, while 3434555678 is an Account Number.

3. Buy or build your own Finesse gadget that can take enterprise data
(CallVariables) and dynamically create the layout

Here's a starter gadget.  No experience with it.
https://github.com/CiscoDevNet/finesse-sample-code/tree/master/LearningSampleGadget

Here's a gadget for sale.  No affiliation with them.
https://www.2ring.com/contact-centers/gadgets-for-cisco-finesse/#summary


On Thu, Feb 16, 2017 at 8:43 AM ccie collan <cciecollab2017 at gmail.com>
wrote:

> Hello everyone ,
>
> It looks like Uccx 10.6 does not support different layout for each team .
> Does anyone have any idea how to manage all variables as not all of my
> teams have same variable information .
>
> Uccx 11 offers it but upgrading this year is not an option for us .
>
> Any input you all can provide is appreciated , thank you for the help .
>
>
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