[cisco-voip] UCCX Standard License

Thu Feb 23 15:45:41 EST 2017

I found a source for the HA license being included with UCCX now.

If you have access, it's here: https://communities.cisco.com/docs/DOC-69664

On Tue, Jan 31, 2017 at 3:39 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> For the CUIC Premium License being free...
>
> Cisco Unified Intelligence Center Premium License
> Cisco Unified Intelligence Center Premium License is applicable only to
> the Standalone Cisco Unified Intelligence Center and included in Cisco
> Unified Contact Center Express Premium at no extra cost.
>
> Download the file Cisco Unified Intelligence Center Premium License from
> the software page,
>
> https://software.cisco.com/
> download/release.html?mdfid=282163829&softwareid=282377062&release=11.5(1)&relind=AVAILABLE&rellifecycle=&reltype=latest.
>
> Source: UCCX 11.5 Release Notes
> <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/release/guide/RCCT_BK_U98D7FB5_00_uccx-solution-release-notes-115/RCCT_BK_U98D7FB5_00_uccx-solution-release-notes-115_chapter_011.html#topic_30D4D78112E585D1966295D7F8E9A08B>
>
> And then for the HA in UCCX Premium comment, you know, since I couldn't
> find info on that relatively quickly, I'm going to admit that I might have
> that information incorrect.
>
> On Tue, Jan 31, 2017 at 12:35 PM Ben Amick <bamick at humanarc.com> wrote:
>
> Do you have a source on that one Anthony? We’re looking to upgrade from
> 9.X and were going to purchase the HA license as part of that upgrade, but
> if it comes free with premium on the new versions, that’s a right solid.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
> *Sent:* Tuesday, January 31, 2017 1:33 PM
> *To:* Ben Amick <bamick at HumanArc.com>; Lelio Fulgenzi <lelio at uoguelph.ca>;
> Antonis Kouloglou <akoul at dataways.gr>; cisco-voip at puck-nether.net <
> cisco-voip at puck.nether.net>
>
>
> *Subject:* Re: [cisco-voip] UCCX Standard License
>
>
>
> This is probably a good thread to also mention that UCCX Premium will come
> bundled with an HA license and CUIC Premium (still need to install on
> separate server though).
>
> On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <bamick at humanarc.com> wrote:
>
> Oh yeah, I forgot about the piece that they’re doing away with QM as well,
> in favor of upgrading all to AQM (basically the same plus screen
> recording). There’s still the basic call recording option if you want to
> drop a tier there though.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Lelio Fulgenzi
> *Sent:* Tuesday, January 31, 2017 10:43 AM
> *To:* Antonis Kouloglou <akoul at dataways.gr>; cisco-voip at puck-nether.net <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Standard License
>
>
>
>
>
> According to the Product Migration options below (emphasis mine), I
> believe your assumption is correct.
>
>
>
> *Product Migration Options*
>
> There is no replacement available for the Cisco Unified Contact Center
> Express Standard licenses and Cisco Unified Workforce Optimization Quality
> Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6
> and 11.0 at this time.
>
> *Customers on Standard licenses are encouraged to migrate to Enhanced or
> Premium licenses*. Customers who upgrade Quality Management licenses to
> version 11.5 will be migrated to Advanced Quality Management. Information
> about this product can be found at:
> http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html
> .
>
>
> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>
> Cisco Unified Contact Center Express - Cisco
> <http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
>
> www.cisco.com
>
> Cisco Unified Contact Center Express is a single-server, integrated
> 'contact center in a box' for both formal and informal contact centers.
>
>
>
>
>
> ---
>
> Lelio Fulgenzi, B.A.
>
> Senior Analyst, Network Infrastructure
>
> Computing and Communications Services (CCS)
>
> University of Guelph
>
>
>
> 519-824-4120 Ext 56354 <(519)%20824-4120>
>
> lelio at uoguelph.ca
>
> www.uoguelph.ca/ccs
> <http://cp.mcafee.com/d/k-Kr3zqb3PXPMVZUsrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrjsugKqenD-LP2r29EVud7fnKnjpod7f3AjhPsQsIeth5dqWqJTT-l3PWApmU6CQjqb9K_8zDTQTTAkT3tPo09KF5LPRyvmTbmErQOjGuvkNFo54hfBPrb1EVd78US2_id41FrJaBGBPdpb6BQQg1ci4w6d40Nfo8r50Qg1mlLxjPrbNKDU0NaX_cKvL>
>
> Room 037, Animal Science and Nutrition Building
>
> Guelph, Ontario, N1G 2W1
>
>
> ------------------------------
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of
> Antonis Kouloglou <akoul at dataways.gr>
> *Sent:* Tuesday, January 31, 2017 10:35 AM
> *To:* cisco-voip at puck-nether.net
> *Subject:* [cisco-voip] UCCX Standard License
>
>
>
> Hi all,
> i am really confused so i would your opinion on that:
> I have recently seen this EOL-EOS notice regarding UCCX Standard Seats:
>
> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
>
>
> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>
> End-of-Sale and End-of-Life Announcement for the Cisco ...
> <http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
>
> www.cisco.com
>
> Milestone. Definition. Date. End-of-Life Announcement Date. The date the
> document that announces the end-of-sale and end-of-life of a product is
> distributed to the ...
>
>
>
> So, addon licenses are still available but NEW licenses are EOS even for
> 11.0?
> Does this mean that Standard version is going to be dissmissed and all
> customers should move to Enhanced or Premium?
>
> BR
> Antonis
>
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